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Emotional Intelligence & Professional Resilience Training for NQSWs

Part of BASW's Taught Skills Programme for NQSWs

***Session for students & NQSWs only***

Part 2 of 6 in BASW's Taught Skills Programme for NQSWs - you do not to attend every session in the programme and can choose to mix sessions between cohorts. To discuss rates for block bookings of 5 or more delegates please email

Course outline:

This one-day programme will enable Newly qualified Social Workers to explore emotional resilience and understand and look at how to manage organisational pressure, systemic issues and differences between professions in a safe and effective manner. This includes consideration of time management, supervision and professional and organisational processes.

Delegates will be supported to recognise when their own beliefs, values, experiences and emotions may be impacting on their practice and how to manage this with the use of good boundaries, critical reflection, self-management, peer support and supervision. There will be the opportunity to recognise and accept the impact of the emotive nature of working with adults, children and families including how to utilise different techniques to assist them in terms of practicing in a safe, accountable and defensible manner and protecting their own well-being.

Learning Methods:

This is training is delivered using an online interactive classroom approach and all delegates will be expected to take part to ensure an effective adult learning experience. Using whiteboards and breakout rooms, a combination of learning methods will be used throughout the day, including trainer presentation and group work in the form of case studies and reflection dilemmas to support application to practice. Local templates and expectations will be embedded in the programme where required and appropriate.

Learning Outcomes:

This course will provide participants with the following learning outcomes:

• Understand what is meant by personal responsibility and resilience.

• Understand the importance of professional boundaries, how to develop, maintain and utilise them for effective practice.

• Understand how to improve individual resilience skills to combat stress and anxiety.

• Have an increased ability to control emotions when making difficult decisions during periods of high demand.

• Be able to be realistically optimistic during periods of adversity and uncertainty

• Know how to build strong supportive relationships with colleagues, families and clients

• Have a better understanding of professional empathy

• Be able to use resilience skills to deliver the right messages at the right time and feel confident in having difficult discussions

• Be able to be appropriately flexible with the ability to be in control when faced with uncertainty

Resources Required: All delegates will need a laptop with a functioning Mic and Camera to allow effective participation. Laptops should have an up-to-date Browser such as Google Chrome or Microsoft Edge. Where possible delegates should be using the MS Teams App and have ensured it is fully updated.

Programme Outline:

9.00 Log-in – Check your connection, camera & mic (the get a cuppa)

9.30 Introduction to the session and the tech

9.45 Emotional Resilience o What is it? / Why do we need it? o How do we get it? / How do we use it? o Whose responsibility is it?

10.40 – Screen Break

11.00 - Professional Boundaries o What are they? / Why do we need them? o How do we get them? / How do we use them? o Whose responsibility, are they? o Utilising Law, Policies, Procedures and Supervision o Setting, Internalising and Maintaining Professional Boundaries.

12.15 - Lunch

1.00 - Managing Emotions o Expecting and responding to strong emotions o Using Professional Empathy o Delivering difficult messages o Recognising transference and counter-transferring o Understanding the interface between professional & personal emotions o Using tools to keep analysis and decision-making balanced o De-briefing, Reflecting and Self-Care o Utilising Peer and Team Support.

2.40– Screen Break

3pm - Coping Under Pressure o Maintaining perspective o Recognising and managing stress o Maintaining hope and optimism o Practical personal and organisational techniques.

4.15 – QA and Debrief

4.30 - Close

The Trainer:

Gail Heslop, Consultant Social Worker (MCA, DoLS & LPS) 

Gail is due to commence in post 1st March 2022, joining us from one of our Local Authority partners where she has been responsible for practice development and improvement in relation to the MCA and Safeguarding Adults practice. 

Gail has over 18 years’ experience in the health and social care sector. She has worked across all sectors of adult social care and is passionate about supporting practitioners in their learning and development. Gail has a keen interest in the Mental Capacity Act application and safeguarding adults and has developed various CPD materials and quality assurance tools to embed this into practice. She is a BIA and practice educator and loves to share learning with students and newly qualified workers.  

Gail will specifically develop and deliver programmes in the following topic areas: 

  • Legal Literacy 
  • Collaborative working and s.42 enquiries 
  • Self-Neglect & hoarding 
  • Multi-agency learning events. 

BASW members please log in to your BASW account prior to booking to maintain your CPD record