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Direct observations, gathering feedback and reporting progress training

Part of BASW's Taught Skills Programme for Practice Assessors & Supervisors

***Session for Practice Assessor & Supervisors only***

Part 2 of 4 in BASW's Taught Skills Programme for Practice Assessors - you do not to attend every session in the programme. To discuss rates for block bookings of 5 or more delegates please email

This 3-hour session is designed for Practice Assessors (PA’s) of Newly Qualified Social Workers (NQSW’s) undertaking their initial post-qualifying year in practice. The session outlines the requirements of Practice Assessors in terms of assessing the progress of their NQSW via observations of practice, written work, service user and professional feedback.

This course explores how to ensure the NQSW is developing as a well-rounded practitioner, able to work with their own team, other professionals, their primary service user and the service user’s wider network. Assessors need to be able to undertake a holistic assessment process and triangulate the evidence and use this to support the NQSW in their learning journey.

Learning Outcomes: 

  • Understand what to look for when undertaking observations, how to record this and how to support the NQSW to draw learning from the experience.
  • Understand how to gain meaningful feedback from the team, other professionals, service users and their families. 
  • Understand how to report progress against the NQSW’s requirements and support them to identify their learning. 

Learning Methods: 

A combination of learning methods will be used throughout the session, including lecture, workshop and group work. Interactive and experiential methods, group and pair work, and interactive activities in the form of quizzes, polls, case studies, and reflection dilemmas will be used, to inform participant learning and support application to practice.  

Resources Required: 

This course will be delivered by MS Teams, please ensure your IT equipment is updated and is running audio/visual and the latest version of Teams – please use the joining instructions provided. 

Programme Outline: 

9 am - Please log on to MS Teams and join the meeting in the general channel  

9. 30 - Introductions, ground rules & Explanation of online methods 

9.45 What do we want to assess?

  • Practice skills with service users and their families
  • Ability to work with colleagues
  • Ability to work with other professionals
  • Skills of analysis, decision-making & recording
  • Values, ethics and self-reflection


11:00 How do we assess and feedback?

  • Observation
  • Feedback from Service Users/Professionals
  • Analysis of written work
  • Feeding back to promote self-reflection
  • Capturing learning needs and a plan to achieve them.

12.15 Feedback & Evaluation 

12.30  CLOSE 

The Trainer:

Gail Heslop - Consultant Social Worker
(MCA & Safeguarding)​

Gail joined the Crew on 1st March 2022, joining us from Warwickshire CC where she has been responsible for practice development and improvement in relation to the MCA and Safeguarding Adults practice. 

Gail has over 18 years’ experience in the health and social care sector and is a Social Work England registered social worker.  She has worked across all sectors of adult social care and is passionate about supporting practitioners in their learning and development.
Gail has a keen interest in the Mental Capacity Act application and safeguarding adults, including self-neglect, and has developed various CPD materials and quality assurance tools to embed this into practice. She is a BIA and practice educator and loves to share learning with students and newly qualified workers. 

BASW members please log in to your BASW account prior to booking to maintain your CPD record