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Transforming local services through digital

The purpose of this paper is to explore the wider potential of digital tools, technologies and approaches to support ‘transformation’ – that is the fundamental redesign of local services so that they deliver better outcomes, in a more targeted and timely fashion, at less cost – building on existing exemplars.

The paper is one of a linked set of submissions to inform Spending Review 2015 that will also address:

• how councils can use digital tools and techniques and exploit digital platforms to improve their online transactional services, so that citizens and businesses can find information or complete their dealings with their local authority in ways that are convenient to them and also save public money
• how the necessary leadership skills and capacity to understand and apply digital approaches successfully in local public services can be developed across local government at all levels – including members, senior officers and staff
• the options for delivering the coordinated programme leadership and support, built on tried-and-tested programme management and invest-to-save principles, required to provide the necessary links between local, regional and national initiatives, to maximise the mainstreaming of learning and good practice across the sector and to tackle cross-cutting issues such as data sharing and procurement.