Qualitative opportunities into user experiences of tier 2 and tier 3 weight management services
What is the user experience and journeys of children, families and adults using weight management services that are currently commissioned in England; and how does their experience align with the conceptions of service providers?
England is facing an obesity epidemic; by the time children enter primary school, more than 1 in 5 are already overweight or obese, and by the time they leave school, that figure increases to more than 1 in 3.1 In 2014, 58 per cent of women and 65 per cent of men were overweight or obese. There is
a need to ensure that services aiming to support individuals to achieve and maintain a healthier weight are based on the best available evidence of what works.
Broad guidance to help deliver weight management services for children and adults is available from the National Institute for Health and Care Excellence (NICE). Evidence that is grounded in the real experience of service users is needed. To guide the commissioning, design and delivery of services that are not only effective, but also usercentered.
This qualitative study has been conducted by Innovation Unit, and commissioned by Public Health England in line with their strategic priorities for 2015-2016.4 The aim was to understand journeys and experiences in tier 2 and tier 3 weight management services for children, families and adults, from the perspective of service users, weight management service providers and commissioners.
The primary research question was:
“What is the user experience and journeys of children, families and adults using weight management services that are currently commissioned in England; and how does their experience align with the conceptions of service providers?”