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Indicators of quality of care in general practices in England

There is widespread consensus in the UK and internationally that developing information on the quality of health care is essential to help make improvements to care; that making such information...

Care and compassion?

I am laying before Parliament, under section 14(4) of the Health Service Commissioners Act 1993 (as amended), this report of ten investigations into complaints made to me as Health Service Ombudsman...

Newly Qualified Social Worker Programme: final evaluation report (2008 to 2011)

The Newly Qualified Social Worker (NQSW) programme was originally established in 2008 as a three year project involving the Children’s Workforce Development Council (CWDC) working with employers to...

Working for the Agency

Commissioned as part of the Department of Health’s ‘Social Care Workforce Research Initiative’, this report describes the role and significance of temporary employment agencies in the adult social...

A guide for service providers on service provision for black and minority ethnic (BME) older people

We are living in an increasingly multiethnic and multi-cultural society and it is both the legal and moral responsibility of organisations providing a service to the public to ensure that all...

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