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Personalisation for people from black and minority ethnic groups

Personalisation has been welcomed as an opportunity to resolve some of the entrenched problems of lack of access to culturally suitable services for people from black and minority ethnic groups. Recipients of personal budgets can choose whether they use mainstream services or culturally specific services or both; for example a person might choose go to a day centre for people with dementia from all ethnic backgrounds or a day centre for people from their own ethnic or religious background. Personal budget holders are allowed to employ relatives to help them ‘in exceptional circumstances’. This may be valued by both parties, although how the policy operates in practice varies between local councils. However, we continue to lack detailed information on the specific experiences of people from black and minority ethnic groups, which makes it difficult to draw firm conclusions on what is working well and where improvements need to be made.