Personal Social Services Adult Social Care Survey, England 2011-12(Final Release)
The Personal Social Services Adult Social Care Survey for England is an annual survey and took place for the second time in 2011-12. Service users were sent questionnaires during January to March 2012 to seek their opinions over a range of outcome areas to gain an understanding of service users‟ views rather than measuring quantities of care delivered.
It is designed to cover all service users aged 18 and over receiving services funded wholly or in part by Social Services during 2011-12, and aims to learn more about whether or not the services are helping them to live safely and independently in their own home and the impact on their quality of life. The survey is also used to populate some of the measures in the Adult Social Care Outcomes Framework.
The information provided is final and council level excel annex tables for all Councils with Adult Social Services Responsibilities (CASSRs) in England are provided in the accompanying excel annex tables. This publication supersedes the provisional information published in September.
Main findings 2011/12
- 27 per cent of respondents reported their quality of life was so good, it could not be better or very good, (up 1 percentage point from 2010-11), 31 per cent reported it was good and 31 per cent reported it was “alright”. However, 7 per cent reported their quality of life was bad and the remaining 3 per cent reported their quality of their life was very bad or so bad, it could not be worse which was unchanged from 2010-11.
- The average score for the Social Care Related Quality of Life was 18.7 (unchanged from 2010-11) out of a maximum possible score of 24. This is a composite measure calculated using a combination of questions which cover 8 different outcome domains relating to quality of life.
- Nearly two-thirds (63%) of respondents were extremely or very satisfied with the care and support services they receive, which was similar to 2010-11. 27 per cent were quite satisfied and 6 per cent were neither satisfied or dissatisfied. However 2 per cent were quite dissatisfied and the remaining 2 per cent were extremely or very dissatisfied.
- 30 per cent reported they have as much control as they want over their daily life which was unchanged from 2010-11. 45 per cent reported they have adequate control, 20 per cent reported they have some control but not enough and 5 per cent reported they had no control. All of these figures have remained unchanged from 2010-11.
- 65,745 out of a sample of 164,570 recipients of care and social care services responded to the survey, which is a response rate of 40 per cent (down 1 percentage point from 2010-11).