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National evaluation of the Troubled Families Programme 2015 - 2020: service transformation – staff survey: part 1

Presented to Parliament pursuant to Section (3) 6 of the Welfare Reform and Work Act 2016

This report presents findings from research among staff delivering the Troubled Families Programme, including Troubled Families Co-ordinators (TFCs), Keyworkers and Troubled Families Employment Advisors (TFEAs), conducted on behalf of the Department for Communities and Local Government (DCLG).

The Troubled Families Programme was established in 2011 and expanded in 2014 to over half a million families. It is designed to achieve significant and sustained progress with the most ‘troubled’ families in England, i.e. those with severe and persistent problems. Key features include promoting multi-agency working and a whole family approach.

This research is one element of the national evaluation of the expanded programme, alongside a longitudinal quantitative family survey, qualitative case studies and monitoring via data collected as part of the National Impact Study and Family Progress Data. The evaluation aims to explore the level of service transformation driven by the programme as well as the impact of the family intervention approach on outcomes for families themselves.Data presented in this report was gathered via an online survey. DCLG and DWP provided email addresses for all TFCs and TFEAs, who were sent an email with a direct link to the survey. TFCs were also sent a further email and asked to forward it to keyworkers in their local authority directly.

In total, responses were received from 118 TFCs (73% response rate), 1,360 Keyworkers and 194 TFEAs (60% response rate).

Fieldwork was conducted between 26 October and 30 November 2015.

This report presents the findings for each audience separately; with the first section of this report aiming to draw out common themes between these three audiences.

These staff surveys are designed to run annually over the five years of the evaluation; this report is the first in the series.