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Making it real

How to do personalised care and support

Personalisation is rooted in the belief that people want to have a life not a service. Making it Real is a framework and a set of statements that describe what good, citizen-focused, personalised care and support look like from the point of view of people themselves. The statements can be used to inspire and motivate organisations to keep getting better at what they do. They apply to a broad range of organisations, including those in health, social care, housing and the voluntary and community social enterprise sector as well as user-led organisations.

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