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A guide for service providers on service provision for black and minority ethnic (BME) older people

We are living in an increasingly multiethnic and multi-cultural society and it is both the legal and moral responsibility of organisations providing a service to the public to ensure that all citizens receive equal and fair treatment.

This guide explains not only how to do this within existing legal frameworks but, importantly, it raises the bar and shows organisations how to inculcate best practice among staff and volunteers dealing with people from black and minority ethnic (BME) backgrounds.