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Constructing an inclusive institutional structure

Intercultural competencies in social services, Council of Europe 2011

The task of constructing an inclusive institutional culture and intercultural competences in social services currently raises a highly topical question: what will be the future of social cohesion in a Europe which is becoming increasingly pluralist under the influence of migration?

To answer this question we must take account of the changing institutional structures and competences, particularly in the public services, geared to addressing diversity through social justice, which alone can guarantee social cohesion. This guide is designed to illustrate and fuel the debate on the possible ways forward in the social service sector.