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Assessing Social Work practice against the PCF

Principles for gathering and using feedback from people who use services and those who care for them

A primary purpose of social work is for professionals to work alongside individuals, families and those who care for them in order to establish the best outcomes possible for them. Feedback from everyone who uses our services is vital, be they a foster carer or young person coming into ‘the system’ for the first time, or an adult service user or a carer who cares for a family member. Their feedback can help us to not only learn what works, but also what we could do better.