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Safeguarding Adults Level 4: Role of the Provider Service Lead Training

Part of BASW's Taught Skills Development Programme

Since the implementation of the Care Act 2014, working with adults who may be at risk of harm and undertaking safeguarding adults’ enquiries has seen a shift in emphasis from process to personalised responses.

The Care Act section 42 duty of enquiry includes a range of actions undertaken or instigated by the Local Authority in response to an abuse or neglect concern in relation to an adult with care and support needs who is unable to protect themselves from the abuse or neglect or the risk of it. This one-day programme is designed for leads within provider service organisations, who will be responsible for the oversight and supervision of referrals and action plan, and in some cases s42 enquiries within the Safeguarding Adults Multi-Agency Procedures. It is mapped to level 4 of the Intercollegiate Guidance on Safeguarding Adults (RCN et al, 2019) and tailored for application in a provider service context.

Learning Outcomes:

This course will provide participants with the following learning outcomes:

  • Increased understanding of the legal and policy framework of adult safeguarding and s42 enquiries, including knowledge of the different stages of an enquiry, how the safeguarding principles apply and the importance of defensible decision making within the process.
  • Understanding of the responsibilities and accountabilities of own and partner organisations within the statutory process and multi-agency policies and procedures.
  • To be able to know how/when to provide specialist advice to practitioners, both actively and reactively, including clarification about organisational policies, legal issues, and the management of adult safeguarding in a care and treatment setting. Awareness of core quality assurance measures as they apply to s42 in their organisations, including the standards required for robust recording and reporting. 
  • Understand the ethos, principles, and local application of Making Safeguarding Personal and be able to articulate this to staff and wider stakeholders.
  • Understand the role and responsibilities, including lines of accountability in place to support the leadership role and responsibilities within local procedures and the organisation.

Learning Methods:

This training is delivered using an online interactive classroom approach and all delegates will be expected to take part to ensure an effective adult learning experience. Using whiteboards and breakout rooms, a combination of learning methods will be used throughout the day, including trainer presentation and group work in the form of case studies and reflection dilemmas to support application to practice. Local templates and expectations will be embedded in the programme where required and appropriate.

  • Please note – for health and safety reasons it is not appropriate to access these courses from a mobile phone. Whilst tablets can be used; delegates will find a laptop is easier as functionality on tablets are still limited.

Resources Required: All delegates will need a laptop with a functioning Mic and Camera to allow effective participation. Laptops should have an up-to-date Browser such as Google Chrome or Microsoft Edge. Where possible delegates should be using the MS Teams App and have ensured it is fully updated. 

Programme Outline

9.00 Log-in – Check your connection, camera & mic (the get a cuppa)

9.30 Introduction to the session and the tech

9.40 The legal and policy framework for safeguarding adults’ enquiries

  • The role of the provider services safeguarding lead.
  • The statutory duties in context
  • Making safeguarding personal as an approach
  • Multi-agency responsibilities and information sharing


11.20 Local safeguarding procedures and policies - application in practice

  • purpose, proportionality, and processes 
  • the views and wishes of the person.
  • working with families and social networks
  • local thresholds and decision-making

12.15 When is it a criminal matter? Working with police colleagues in public services safeguarding contexts.


13.30 Quality assurance in practice

  • Assessing competencies – setting and assuring standards in your organisation: clarity and responsibilities
  • The role of audit in quality assurance.
  • Providing safeguarding supervision and consultation in teams and organisations.


15.10 Supervising safeguarding in the team/organisation.

  • Leadership for safeguarding within organisations.
  • Safeguarding supervision – core skills and knowledge
  • Tracking internal and external processes
  • Roles and responsibilities at level 4: Self-assessment and development planning

16.15 Final feedback, questions, and evaluation

16.30 CLOSE

The Trainer:

The programme will be facilitated virtually on MS Teams by Daisy Bogg from DCC-i Ltd, a BASW and OCN accredited training provider.

Daisy Jackson-Bogg, Chief Executive

Daisy is a recognised national social work specialist and established academic author and trainer, with qualifications in both social work and training. She has nine social work texts and numerous chapters and articles included in her credits. Daisy has been involved in the design, development and delivery of a wide range of learning and development and consultancy programmes, for example, Daisy was the lead author on the Department for Educations Return to Social Work learning materials and the Department of Health Mental Capacity Act for social workers materials, among others. She continues to lecture and practice in several social work roles and is a practice educator for social work students and both children and adults social work ASYE candidates.

Daisy oversees the content and quality of all our delivery programmes and projects. She is a registered SWE social worker, holding additional qualifications in Mental Health (AMHP), Mental Capacity (BIA), Training and Practice Education (PEPS 2). Prior to establishing her own company, Daisy had worked within and managed Substance Use Services and Mental Health Services to Director level. She was an Executive Director within the local NHS health and social care partnership trust (2008 – 2010), accountable to three local authorities, including BBC, for the delivery of a section 75 arrangement and working within health-based delivery and governance systems.

In addition to leading DCC-i, Daisy maintains a number of national leadership roles. Until recently she held the Chair position of both the Mental Health Committee and the Mental Capacity Act working group within BASW, she is Visiting Fellow at Bournemouth University and BIA teaching lead for the Tavistock & Portman NHS Foundation Trust BIA programme. 

As well as holding post graduate qualifications in Social Work and practice education, she is an ILM trained mentor, holds the PTLLS level 4 teaching qualification and holds a number of leadership qualifications, including – strategic social care leadership (PG Dip Modules – University of Birmingham) and International Healthcare Management (Yale University / SEPT).

Daisy has significant experience of coaching and mentoring at management levels.  Daisy is a passionate advocate of excellent Values and Ethics in the field and as such has an interest in strengths-based approaches and their application to supervision practice.

BASW members please log in to your BASW account prior to booking to maintain your CPD record