Skip to main content

Managing Conflict Masterclass

Part of BASW's Professional Development & Education Taught Skills Programme

This course has been developed to give an overview of the significance of conflict management in social work and to introduce participants to a selection of useful conflict management tools.

The course adopts an interactive approach, with participants encouraged to join in discussions and bring this important subject matter to life. It is based on the principle that training courses should be a positive and enjoyable experience based on respect, openness and honesty and a commitment to maximising learning for all concerned.

Learning objectives

The course aims to ensure that participants:

- Appreciate the significance of conflict in professional practice and organisational life

- Develop an understanding of the four levels of conflict

- Explore possible methods for managing conflict


9.15 Arrival/registration

9.30 Introductions/expectations

Conflict and workplace problems

10.50 Break

11.10 Understanding conflict

12.30 Lunch

1.15 Conflict management tools

2.40 Break

3.00 Action planning / summary / conclusion / evaluation

4.00 End of course

Trainer Biography

Dr Neil Thompson is an independent writer, educator and adviser. He has held full or honorary professorships at four UK universities. He has qualifications in social work; management; training and development; and mediation and alternative dispute resolution as well as a first-class honours degree, a doctorate (PhD) and a higher doctorate (DLitt). Neil has over 300 publications to his name, including best-selling textbooks, papers in learned journals and training and open learning materials. He has been a speaker at conferences and seminars in the UK, Ireland, Spain, Italy, Greece, Norway, the Netherlands, Portugal, the Czech Republic, Turkey, India, Hong Kong, Canada, the United States and Australia. He was the founding editor of The British Journal of Occupational Learning and also previously edited the US-based international journal, Illness, Crisis & Loss. He is also very active in producing online learning provision, including a number of e-learning courses and the innovative Avenue Professional Development Programme, an online learning community geared towards developing critically reflective practice (

He holds a Lifetime Achievement Award from BASW Cymru, the Wales branch of the British Association of Social Workers and, in 2014, he was presented with the Dr Robert Fulton Award for excellence in the field of death, grief and bereavement. His personal website is at:


Further information