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Direct observations, gathering feedback and reporting progress training for Practice Assessors

Part of BASW's Taught Skills Programme for Practice Assessors & Supervisors

***Session for Practice Assessor & Supervisors only***

Part 2 of 4 in BASW's Taught Skills Programme for Practice Assessors - you do not to attend every session in the programme. To discuss rates for block bookings of 5 or more delegates please email

To book other sessions in this series click on the relevant link -

Part 1   Part 3   Part 4

This 3-hour session is designed for Practice Assessors (PA’s) for Newly Qualified Social Workers (NQSW’s) undertaking their initial post-qualifying year in practice. The session outlines the requirements of Practice Assessors in terms of assessing the progress of their NQSW via observations of practice, written work, service user and professional feedback.

This course explores how to ensure the NQSW is developing as a well-rounded practitioner, able to work with their own team, other professionals, their primary service user and the service user’s wider network. Assessors need to be able to undertake a holistic assessment process and triangulate the evidence and use this to support the NQSW in their learning journey.

Learning Outcomes: 

  • Understand what to look for when undertaking observations, how to record this and how to support the NQSW to draw learning from the experience.
  • Understand how to gain meaningful feedback from the team, other professionals, service users and their families. 
  • Understand how to report progress against the NQSW’s requirements and support them to identify their learning. 

Learning Methods: 

A combination of learning methods will be used throughout the session, including lecture, workshop and group work. Interactive and experiential methods, group and pair work, and interactive activities in the form of quizzes, polls, case studies, and reflection dilemmas will be used, to inform participant learning and support application to practice.  

Resources Required: 

This course will be delivered by MS Teams, please ensure your IT equipment is updated and is running audio/visual and the latest version of Teams – please use the joining instructions provided. 

Programme Outline: 

9 am - Please log on to MS Teams and join the meeting in the general channel  

9. 30 - Introductions, ground rules & Explanation of online methods 

9.45 What do we want to assess?

  • Practice skills with service users and their families
  • Ability to work with colleagues
  • Ability to work with other professionals
  • Skills of analysis, decision-making & recording
  • Values, ethics and self-reflection


11:00 How do we assess and feedback?

  • Observation
  • Feedback from Service Users/Professionals
  • Analysis of written work
  • Feeding back to promote self-reflection
  • Capturing learning needs and a plan to achieve them.

12.15 Feedback & Evaluation 

12.30  CLOSE 

The Trainer:

Chloe Whittall, Professional Development Manager

Our Professional Development Manager, Chloe Whittall is a qualified SWE registered Social Worker who has been qualified for over 20 years and has held a range of therapeutic and managerial roles in both voluntary and statutory sector organisations. In addition to her Social Work Degree, Chloe holds the ILM Change Management and Leadership award, the Practice Teaching Award in Social Work, Certificate in Counselling, an AFT Advanced Diploma in Systemic Practice and a Level 3 ITG Award in delivering Adult Education.

Chloe has significant experience of coaching and mentoring in both the substance misuse sector and statutory children’s services, having undertaken the role of Practice Educator since 2006, Practice Educator/PEP’s Assessor since 2008 and ASYE Assessor since 2014. Since joining DCC-i Ltd Chloe has continued to undertake these roles in an off-site capacity supporting Social Work Students, NQSW’s and their assessors in both adult and children’s voluntary and statutory settings.

Since joining DCC-i Chloe has also led on two significant pieces of evaluation and implementation project work relating to supervision and staff support. The first involved supporting 2 Local Authorities and 2 via the Teaching Partnership to evaluate 3 models of supporting Social Work Students on Placement. The second involved the evaluation of the Welsh national post-qualifying qualifications for Social Workers. Both pieces of work involved consulting with students, managers and educators to gain feedback on the most effective way of supporting students and staff and publishing reports with recommendations on a positive way forward.

Chloe’s particular area of interest lies in supporting organisations to connect with cohorts of staff to develop their skills and commitment to providing exceptional outcomes for service users underpinned by the values, ethics and working approach of the organisation.

BASW members please log in to your BASW account prior to booking to maintain your CPD record