Skip to main content

Cultural competency, diversity and inclusion training for NQSWs - Cohort 3

Part of BASW's Taught Skills Development Programme for NQSWs

***Session for students & NQSWs only***

Part 5 of 6 in BASW's Taught Skills Programme for NQSWs - you do not to attend every session in the programme and can choose to mix sessions between cohorts. To discuss rates for block bookings of 5 or more delegates please email

Cultural sensitivity is more than recognising differences in race or religion, it involves recognising that we are all shaped by our experiences and are influenced by cultural norms and understanding.

All our interactions and communications are interpreted via cultural filters, and it is an understanding of these and how they can impact on working in teams and groups that will be the focus of the day.

Diversity is about more than just difference; it is about the use of power within our society and structures, and how that power can prevent individuals and groups from accessing appropriate support and services.

This one-day course will consider culture and diversity issues within groups and teams and how our experiences are shaped by our own cultural filters. Participants will be supported to explore how we can apply a culturally sensitive approach and respond to diversity in practice in order to facilitate effective team working and improve outcomes for all citizens.

Learning Methods:

A combination of learning methods will be used throughout the day, including lecture, workshop and group work. Interactive and experiential methods, group and pair work, and interactive activities in the form of quizzes, polls, case studies, and reflection dilemmas will be used, to inform participant learning and support application to practice.

Resources Required: This course will be delivered by MS Teams, please ensure your IT equipment is updated and is running audio/visual and the latest version of Teams – please use the joining instructions provided.

Learning Outcomes:

This course will provide participants with the following learning outcomes:

  • To increase understanding and awareness in relation to working with and alongside individuals from different cultural and social groups and how these influence how we all experience and engage in professional interactions.
  • To consider diversity as a power issue and how this might impact on health and social care practice and professional dynamics.
  • To reflect on the cultural diversity within participants practice areas, and consider how this might impact on the individual, family and community and how they experience public services. 
  • To explore concepts of discrimination and oppression arising due to diversity issues. Including how organisational / professional cultures can impact on the experience of individuals working within and/or using public services.
  • To be able to demonstrate an awareness of how experiences of discrimination and oppression can be internalised and impact on an individual’s emotional and environmental well-being.

Programme Outline:

9.00    Log onto Microsoft Teams and check the Tech is working          

9.30    Introductions to the session, tech and format.

9.40                Group Exercise: Reflection on practice experiences.

- Group work including feedback and reflective discussion

10.00              What do we mean be cultural sensitivity and diversity?

                                    - defining the terms and issues

                                    - understanding the frameworks,

11.00              COFFEE & screen break

11.20              Group Exercise: Diversity Health Check

- Group work including feedback and reflective discussion

12.15              Diversity as a power issue – the impact of marginalisation and stereotyping – what do we know and how can we appropriately address and challenge?

12.30              LUNCH

13.15              Culture and communication – how does how we present affect the assessment outcome? Co-productively identifying needs                 

14.45              COFFEE

15.00              Putting learning into practice: Case study scenario.

16.00              Final reflections, questions and feedback.

16.30              Close

The Trainers:

The programme will be facilitated virtually on MS Teams by Daisy Bogg from DCC-i Ltd, a BASW and OCN accredited training provider.

Daisy is a recognised national social work specialist and established academic author and trainer, with qualifications in both social work and training. She has nine social work texts and numerous chapters and articles included in her credits. Daisy has been involved in the design, development and delivery of a wide range of learning and development and consultancy programmes, for example, Daisy was the lead author on the Department for Educations Return to Social Work learning materials and the Department of Health Mental Capacity Act for social workers materials, among others. She continues to lecture and practice in several social work roles and is a practice educator for social work students and both children and adults social work ASYE candidates.

Daisy oversees the content and quality of all our delivery programmes and projects. She is a registered SWE social worker, holding additional qualifications in Mental Health (AMHP), Mental Capacity (BIA), Training and Practice Education (PEPS 2). Prior to establishing her own company, Daisy had worked within and managed Substance Use Services and Mental Health Services to Director level. She was an Executive Director within the local NHS health and social care partnership trust (2008 – 2010), accountable to three local authorities, including BBC, for the delivery of a section 75 arrangement and working within health-based delivery and governance systems.

In addition to co-directing DCC-i, Daisy maintains a number of national leadership roles. Until recently she held the Chair position of both the Mental Health Committee and the Mental Capacity Act working group within BASW, she is Visiting Fellow at Bournemouth University and BIA teaching lead for the Tavistock & Portman NHS Foundation Trust BIA programme. 

As well as holding post graduate qualifications in Social Work and practice education, she is an ILM trained mentor, holds the PTLLS level 4 teaching qualification and holds a number of leadership qualifications, including – strategic social care leadership (PG Dip Modules – University of Birmingham) and International Healthcare Management (Yale University / SEPT).

Daisy has significant experience of coaching and mentoring at management levels. Daisy is a passionate advocate of excellent Values and Ethics in the field and as such has a particular interest in Strengths-based approaches and their application in adult social care contexts.

BASW members please log in to your BASW account prior to booking to maintain your CPD record