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The Creative Trainer

Designing and Delivering Effective Training Solutions

Part of BASW's Online Taught Skills Development Programme

Six part virtual train the trainers programme delivered by Daisy Bogg Consultancy. Limited class sizes using Microsoft Teams to allow for full interaction. 

Sessions are as follows (attend all):

1. 4th May: 13:15 - 16:30

2. 10th May: 13:15 - 16:30

3. 17th May: 13:15 - 16:30

4. 24th May: 13:15 - 16:30

5 & 6. 7th June: 09:15 - 16:30

Plus 3 hours self-directed study

Course Outline:

Developing and delivering a training course for professional audiences is a valuable string to an independent social worker’s bow, however the knowledge and skills needed to do this are often underestimated. A social work trainer is expected to be both a subject matter expert and able to design the course, meet learning needs, manage the group, the learning environment and the achievement of learning outcomes for any given training activity. This is a complex task in practice, trainers need to be able to be adaptable and responsive whilst still delivering a set of outcomes.

COVID-19 means that the way we used to deliver and receive training has had to change. We are inviting health and social care professionals to join us for a series of virtual interactive CPD activities.

This six half-day session programme, is designed to combine the essential knowledge and skills for independent social workers and other professionals/subject matter experts in the development and delivery of training and development sessions for professional health and social care audiences within the new world of virtual and remote learning, with the goal of equipping participants with the capabilities they need to deliver effective training sessions in their own areas of expertise.

A combination of learning methods will be used throughout the programme, including lecture, workshop and group work. Interactive and experiential methods, in the form of skills practice and critical reflection exercises will be used, to inform participant learning and support application to practice. 

A peer presentation / micro-teach will be the method of assessment for the programme and will be undertaken on session 4 of the course.

All sessions will be delivered online, using technology to create a range of accessible, interactive and stimulating continuing professional development options.

Learning Outcomes: This course will provide participants with the following learning outcomes:

• develop a better understanding of the training cycle and how it supports the design and delivery of a training programme

• develop knowledge of how to plan, deliver and evaluate an effective training programme

• develop your understanding of the principles of adult learning and consider how this informs the learning experience

• explore how to match the various training tools and approaches to meet the learning outcomes

• develop an understanding of group dynamics and how it impacts on the learning experience

• apply learning to deliver a short session to the group

Resources Required: Stable internet access, device with audio and webcam capability, updated browser or downloaded the relevant application (MS Teams)

Programme Outline:

Session 1:

• Getting the best out of online delivery platforms – a tech crash course for the nervous and panicked!

o Planning for online delivery – things to consider.

o What can be done online – imagination and confidence as the main obstacles.

o How can you do it online? Thinking through your digital capabilities

o Options for learning delivery – holding the room by knowing the tech!

Session 2:

• Training the trainers

- subject matter experts as trainers: the core skills.

- identifying transferable skills and development needs.

- Understanding the training cycle in developing and delivering a professional training programme

. • Designing a training programme (1)

- Applying theory to programme development (Kolb, the 4MAT model)

- developing learning outcomes and setting a training agenda

Session 3:

• Designing a training programme

- learning methods: designing exercises and activities

- considering environment and group size

- evaluation methods and quality improvement

• Presentation and facilitation skills

- delivery and visualisation tools.

- presenting with professional confidence and credibility

- getting to know and responding to your audience virtually

Session 4:

• Experiential Learning in Training Practice

- flexibility and having a back-up plan

- application, application, application

- summative assessment

- mixed method design

- working with diversity

• Managing the training room

- virtual v face-to-face groups

- engaging and sustaining engagement with a diverse group.

-managing the hacklers! Assertive training practice.

Session 5:

• Presentations / Micro-teach

• Small Group Constructive feedback and critical reflection session.

Session 6:

• Presentations / Micro-teach

• Small Group Constructive feedback and critical reflection session.

The Trainers:

The programme will be facilitated by Daisy Jackson-Bogg and Chloe Whittall, two of the core team from Daisy Bogg Consultancy Ltd (DBC), a BASW and Open College Network West Midlands accredited training provider. Daisy Jackson-Bogg, Chief Executive Daisy is a recognised national social work specialist and established academic author and trainer, with qualifications in both social work and training. She has nine social work texts and numerous chapters and articles included in her credits. Daisy has been involved in the design, development and delivery of a wide range of learning and development and consultancy programmes, for example, Daisy was the lead author on the Department for Educations Return to Social Work learning materials and the Department of Health Mental Capacity Act for social workers materials, among others. She continues to lecture and practice in several social work roles and is a practice educator for social work students and both children and adults social work ASYE candidates.

Daisy oversees the content and quality of all our delivery programmes and projects. She is a registered SWE social worker, holding additional qualifications in Mental Health (AMHP), Mental Capacity (BIA), Training and Practice Education (PEPS 2). Prior to establishing her own company, Daisy had worked within and managed Substance Use Services and Mental Health Services to Director level. She was an Executive Director within the local NHS health and social care partnership trust (2008 – 2010), accountable to three local authorities, including BBC, for the delivery of a section 75 arrangement and working within health-based delivery and governance systems.

In addition to leading DBC, Daisy maintains a number of national leadership roles. Until recently she held the Chair position of both the Mental Health Committee and the Mental Capacity Act working group within BASW, she is Visiting Fellow at Bournemouth University and BIA teaching lead for the Tavistock & Portman NHS Foundation Trust BIA programme. 

As well as holding post graduate qualifications in Social Work and practice education, she is an ILM trained mentor, holds the PTLLS level 4 teaching qualification and holds a number of leadership qualifications, including – strategic social care leadership (PG Dip Modules – University of Birmingham) and International Healthcare Management (Yale University / SEPT).

Daisy has significant experience of coaching and mentoring at management levels. Daisy is a passionate advocate of excellent Values and Ethics in the field and as such has a particular interest in Strengths-based approaches and their application in adult social care contexts.

Chloe Whittall, Professional Development Manager Our Professional Development Manager, Chloe Whittall is a qualified SWE registered Social Worker who has been qualified for over 20 years and has held a range of therapeutic and managerial roles in both voluntary and statutory sector organisations. In addition to her Social Work Degree, Chloe holds the ILM Change Management and Leadership award, the Practice Teaching Award in Social Work, Certificate in Counselling, an AFT Advanced Diploma in Systemic Practice and a Level 3 ITG Award in delivering Adult Education.

Chloe has significant experience of coaching and mentoring in both the substance misuse sector and statutory children’s services, having undertaken the role of Practice Educator since 2006, Practice Educator/PEP’s Assessor since 2008 and ASYE Assessor since 2014.

Since joining DBC Chloe has continued to undertake these roles in an off-site capacity supporting Social Work Students, NQSW’s and their assessors in both adult and children’s voluntary and statutory settings. Since joining DBC Chloe has also led on two significant pieces of evaluation and implementation project work relating to supervision and staff support. The first involved supporting 2 Local Authorities and 2 via the Teaching Partnership to evaluate 3 models of supporting Social Work Students on Placement. The second involved the evaluation of the Welsh national post-qualifying qualifications for Social Workers. Both pieces of work involved consulting with students, managers and educators to gain feedback on the most effective way of supporting students and staff and publishing reports with recommendations on a positive way forward.

Chloe’s particular area of interest lies in supporting organisations to connect with cohorts of staff to develop their skills and commitment to providing exceptional outcomes for service users underpinned by the values, ethics and working approach of the organisation.